ctrac Terms and Conditions – Rules That Govern Your Account and Gameplay

1. Acceptance of Terms

By accessing or using the ctrac platform, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree with any part of these terms, you must not use the platform. These terms form a legally binding agreement between you and ctrac. ctrac reserves the right to update or amend these terms at any time, and continued use of the platform after any changes constitutes acceptance of the revised terms. It is your responsibility to check this page periodically for updates.

2. Eligibility

You must be at least 21 years of age to register and use the ctrac platform, in accordance with Philippine gaming regulations. By creating an account, you confirm that you meet the minimum age requirement and that you are accessing the platform from a jurisdiction where online gaming is permitted. ctrac reserves the right to request proof of age at any time and to suspend or close accounts where eligibility cannot be confirmed. Accounts registered using false information may be permanently closed and any balances forfeited. It is your sole responsibility to ensure that your use of ctrac complies with the laws applicable in your location.

3. Account Registration and Security

Each player may hold only one account on the ctrac platform. Duplicate accounts are not permitted and may result in suspension of all associated accounts. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you suspect unauthorised access to your account, you must notify ctrac immediately. ctrac will not be liable for any loss or damage arising from your failure to keep your account credentials secure. All information provided during registration must be accurate, complete, and kept up to date.

4. Deposits and Withdrawals

All transactions on ctrac are conducted in Philippine pesos (₱ PHP). Deposits are processed via supported local payment methods including GCash. ctrac does not accept deposits from third-party accounts — the payment method used must belong to the registered account holder. Withdrawal requests are subject to identity verification and may require supporting documentation before funds are released. ctrac reserves the right to delay or decline a withdrawal if there is reasonable suspicion of fraudulent activity or a breach of these terms. Processing times for withdrawals may vary depending on the payment method selected.

5. Gameplay and Fair Use

All games available on ctrac are intended for entertainment purposes and are subject to the rules specific to each game type. Players must not use any software, tools, or methods designed to gain an unfair advantage over other players or the platform itself. Any attempt to manipulate game outcomes, exploit technical errors, or use automated betting systems is strictly prohibited and will result in immediate account suspension. ctrac monitors gameplay activity to detect irregular patterns, and any winnings obtained through prohibited means may be voided. Players are expected to engage with the platform in good faith and in accordance with the spirit of fair play. If you encounter a technical error or malfunction during gameplay, you must stop playing and contact support immediately rather than continuing to place bets.

6. Bonuses and Promotions

Any bonuses, free bets, or promotional offers made available on ctrac are subject to specific terms and wagering requirements that will be communicated at the time the offer is presented. Bonuses may not be transferred, exchanged for cash, or combined with other offers unless explicitly stated. ctrac reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice. Attempting to abuse bonus offers — including creating multiple accounts to claim the same promotion — will result in the cancellation of the bonus and may lead to account suspension. Players are responsible for reading and understanding the conditions attached to any promotion before participating.

7. Responsible Gaming

ctrac is committed to promoting responsible gaming among all Filipino players. The platform provides tools and resources to help players manage their activity, including the ability to set deposit limits and take voluntary breaks. If you feel that your gaming activity is becoming problematic, we strongly encourage you to visit the Responsible Gaming page for guidance and support options. ctrac reserves the right to impose limits or restrictions on any account where there are signs of harmful gaming behaviour. Players under the age of 21 are strictly prohibited from accessing the platform, and ctrac takes all reasonable steps to prevent underage access.

8. Intellectual Property

All content on the ctrac platform — including but not limited to text, graphics, logos, game interfaces, and software — is the property of ctrac or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the platform without prior written permission from ctrac. Unauthorised use of ctrac's intellectual property may result in legal action. The ctrac name, logo, and brand identity are trademarks and may not be used in any context without express written consent. Nothing in these terms grants you any licence or right to use ctrac's intellectual property beyond what is necessary to access and use the platform as a registered player.

9. Limitation of Liability

ctrac provides the platform on an "as is" and "as available" basis and makes no warranties, express or implied, regarding the uninterrupted availability or error-free operation of the platform. To the fullest extent permitted by applicable law, ctrac shall not be liable for any direct, indirect, incidental, or consequential losses arising from your use of or inability to use the platform. This includes but is not limited to losses resulting from technical failures, delays in processing transactions, or unauthorised access to your account caused by your own failure to maintain account security. ctrac's total liability to you in connection with any claim shall not exceed the amount deposited by you in the 30 days preceding the event giving rise to the claim. Nothing in these terms limits liability for fraud or any other matter that cannot be excluded by law.

10. Termination and Suspension

ctrac reserves the right to suspend or permanently close any account at its sole discretion, including where a player has breached these Terms and Conditions, provided false information, or engaged in fraudulent or abusive behaviour. Upon termination, any pending withdrawals of legitimately won funds will be processed in accordance with standard procedures, subject to verification requirements. ctrac may also suspend access to the platform temporarily for maintenance, security updates, or other operational reasons. Players who wish to close their own account voluntarily may do so by contacting the support team. Closed accounts may not be reopened without prior approval from ctrac.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws applicable to ctrac's operating jurisdiction. Any disputes arising from your use of the platform that cannot be resolved through direct communication with the ctrac support team will be subject to the exclusive jurisdiction of the relevant courts. ctrac encourages players to raise any concerns directly through the support channel in the first instance, as most issues can be resolved quickly without formal proceedings. Filipino players are also encouraged to review the FAQ page for answers to common questions about account management, payments, and gameplay rules. By continuing to use ctrac, you acknowledge and accept the governing law provisions set out in this section.

12. Contact and Support

If you have any questions about these Terms and Conditions or need clarification on any of the rules that apply to your account, the ctrac support team is available to assist Filipino players directly. You can reach us at [email protected] — please include your registered account details so we can respond efficiently. For general questions about the platform, the FAQ page covers the most common topics in detail. If your query relates to responsible gaming or account limits, please visit the Responsible Gaming page for dedicated guidance. ctrac is committed to responding to all support enquiries in a timely and helpful manner.

Last updated: 2025. These terms apply to all registered players on the ctrac platform in the Philippines.