ctrac Privacy Policy – How Your Personal Data Is Collected, Used, and Protected

Full Privacy Policy

1. Introduction

ctrac is committed to protecting the privacy and personal data of all Filipino players who use the platform. This Privacy Policy describes how we collect, process, store, and protect information in connection with your use of ctrac's website, mobile experience, and related services. By registering an account or continuing to use the platform, you acknowledge that you have read and understood this policy. We handle all personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. If you have any questions about how your data is handled, you may contact us at [email protected] at any time.

2. Information We Collect

When you register for a ctrac account, we collect personal information that is necessary to verify your identity and provide you with a safe and compliant gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the account verification process, we may also request a government-issued identification document to confirm your identity and ensure you meet the minimum age requirement of 21 years. When you make deposits or withdrawals, we collect transaction-related information such as your payment method details, transaction amounts, and timestamps. We also collect technical data automatically, including your IP address, device type, browser information, and session activity logs, which help us maintain platform security and improve your experience.

3. How We Use Your Information

The personal information you provide is used primarily to create and manage your ctrac account, process deposits and withdrawals in Philippine pesos, and verify your identity in compliance with applicable regulations. We use your contact details to send you important account notifications, security alerts, and responses to your support enquiries. Transaction data is used to process payments accurately and to maintain financial records as required by law. Technical and usage data helps us detect suspicious activity, prevent fraud, and improve the overall performance and security of the platform. We do not use your personal data for automated decision-making that produces legal effects without human oversight, and we do not sell or rent your personal information to any third party for marketing purposes.

4. Sharing of Information

ctrac does not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy. We may share your data with trusted service providers who assist us in operating the platform, processing payments, or conducting identity verification — all of whom are contractually bound to keep your information confidential and use it only for the specific purpose for which it was shared. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when required to do so by law or in response to a valid legal request. In the event of a business transfer, merger, or acquisition, your personal data may be transferred as part of that transaction, and you will be notified in advance where required by applicable law. We will never share your personal data with third parties for their own independent marketing or advertising purposes.

5. Cookies and Tracking Technologies

ctrac uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how the platform is used. Cookies are small text files stored on your device that help us recognise you when you return to the platform and maintain your session securely. We use strictly necessary cookies to ensure the platform functions correctly, as well as analytical cookies that help us understand which features are most useful to Filipino players. You can control cookie settings through your browser preferences; however, disabling certain cookies may affect the functionality of the platform. By continuing to use ctrac after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

6. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. Financial transaction records are kept for the minimum period required under Philippine financial regulations and anti-money laundering laws. If you request the closure of your account, we will deactivate it and begin the process of removing or anonymising your personal data, subject to any retention obligations that apply. Certain data may be retained in anonymised or aggregated form for analytical purposes even after your account is closed, as this data can no longer be used to identify you. If you have questions about how long specific types of data are retained, please contact our support team at [email protected].

7. Data Security

ctrac implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the ctrac platform is encrypted using secure protocols to prevent interception. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection obligations. We conduct regular security assessments and monitor our systems for unusual activity that may indicate a breach or attempted intrusion. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with the requirements of the Data Privacy Act of 2012.

8. Your Rights as a Data Subject

As a Filipino player and data subject under the Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, and to access a copy of the personal information we hold about you. You also have the right to correct any inaccurate or incomplete personal data, and to request the deletion or blocking of your data where it is no longer necessary for the purposes for which it was collected. If you believe your data has been processed unlawfully or that your rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact us directly at [email protected] with your registered account details and a clear description of your request. We will respond to all data subject requests within the timeframe required by applicable law.

9. Third-Party Links

The ctrac platform may contain references to other pages within the site, but does not link to external third-party websites. Should any third-party service providers be involved in delivering specific platform features, their data handling practices are governed by their own privacy policies, and ctrac is not responsible for the privacy practices of those providers beyond the contractual obligations we impose on them. We encourage you to review the privacy practices of any service you use in connection with your ctrac account. ctrac does not endorse or make any representations about third-party services, and your use of any such service is entirely at your own risk. If you have concerns about how a third-party service provider handles your data, please contact us and we will investigate the matter.

10. Children's Privacy

ctrac is strictly an adult platform and is not intended for use by anyone under the age of 21. We do not knowingly collect personal information from individuals below the minimum age requirement. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete the associated information. Parents and guardians who believe their child may have accessed the platform are encouraged to contact us at [email protected] so we can take prompt action. ctrac takes its responsibility to prevent underage access seriously and employs age verification measures as part of the registration process.

11. Changes to This Privacy Policy

ctrac reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or through a prominent notice on the platform before the changes take effect. The date of the most recent update is indicated at the bottom of this page. Your continued use of the platform after any changes to this policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your personal data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ctrac handles your personal data, please do not hesitate to get in touch with our support team. You can reach us by email at [email protected] — please include your registered account details so we can respond to your query efficiently. For general questions about the platform, the FAQ page covers many common topics in plain language. If your concern relates to responsible gaming or account management, please visit the Responsible Gaming page for dedicated guidance. ctrac is committed to handling all privacy-related enquiries with care, transparency, and respect for your rights as a Filipino player.

Last updated: 2025. This Privacy Policy applies to all registered players on the ctrac platform in the Philippines.